Aircall alternative
CallRoute vs Aircall
Aircall is a cloud call center tool built around sales and support desks. CallRoute gives every teammate a business phone with calls, texts and voicemail in one inbox, at any team size.
| CallRoute | Aircall | |
|---|---|---|
| One inbox for calls and texts | Yes | Calls first, messaging on top |
| Seat minimum | None, start with one user | Minimums apply on core plans |
| AI call summaries | Yes, from the Pro plan | Yes, as a paid add-on |
| AI receptionist | Yes, with included minutes on Scale | Sold separately |
| Extensions for every teammate | Yes, on every plan | Not the core model |
Based on publicly available information as of October 2026. Aircall is a trademark of its owner and is used here only for comparison. How to switch from Aircall.
Why teams choose CallRoute
Start at any size
Add one person or one hundred. Pricing is per user with no minimum seat count.
AI included, not bolted on
Transcripts and summaries come with Pro, and Scale adds AI receptionist minutes for every user.
Texting is first class
Texts sit in the same thread as calls and voicemail, with templates and scheduled texts.
Related reading
- How to choose a business phone system: a practical buyer guide
Most business phone systems look alike on a features page. Here is what actually separates them, and the questions to ask before you commit.
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