Switch from JustCall
Switch from JustCall to CallRoute
Keep every number your customers already call. Here is how to move from JustCall to CallRoute.
How the move works
- 1
Create your workspace
Sign up, pick a plan and take a new number for each teammate. You can call and text from it right away while your old numbers move over.
- 2
Get your port details
Ask your current provider for the account number and transfer PIN on the account, and download a recent bill. Carriers check these to approve the move.
JustCall support can provide the port out details for your numbers. Ask for the account number, transfer PIN and a recent invoice.
- 3
Start the port in CallRoute
Open Numbers, choose Bring a number, enter the details and attach the bill. It costs $5 per number, one time, and is refunded if the number does not arrive.
- 4
Set up menus and hours
Recreate your phone menu, business hours and voicemail greetings. Most teams finish this in under an hour.
- 5
Cancel the old account last
Keep your old account open until CallRoute shows the number as active. Cancelling first can release the number and lose it for good.
Where everything lives in CallRoute
| On JustCall | In CallRoute |
|---|---|
| Numbers per user | A number for every teammate, with extensions |
| IVR | Phone menu with multiple levels, on Pro and Scale |
| SMS and MMS | Two way business texting with templates and scheduled texts |
| AI call summaries | AI transcripts and summaries with action items, on Pro and Scale |
| AI voice agent | AI receptionist, with included minutes on Scale |
JustCall is a trademark of its owner and is used here only to describe the move. See the full CallRoute vs JustCall comparison.
Switching from JustCall
Can I keep my JustCall number?
Yes. US and Canadian local numbers can be moved to CallRoute today, and toll-free numbers are coming soon. Your number keeps working on JustCall until the move completes, so calls are not dropped.
How long does a number port take?
Most ports finish in one to two weeks. Carriers accept a date at least 7 days out, and you can see the status of every number in CallRoute while you wait.
What does it cost to switch?
Moving a number in costs $5 per number, one time, paid from your CallRoute wallet. If the number does not arrive, the $5 is refunded.
Be one of the first teams on CallRoute
We are inviting teams in batches. Join the waitlist and lock in your launch price.