Switch from RingCentral
Switch from RingCentral to CallRoute
Leave the desk phone setup behind and keep your numbers and extensions. Here is how the move works.
How the move works
- 1
Create your workspace
Sign up, pick a plan and take a new number for each teammate. You can call and text from it right away while your old numbers move over.
- 2
Get your port details
Ask your current provider for the account number and transfer PIN on the account, and download a recent bill. Carriers check these to approve the move.
RingCentral account admins can find the account number in the admin portal billing area and set a transfer PIN with RingCentral support.
- 3
Start the port in CallRoute
Open Numbers, choose Bring a number, enter the details and attach the bill. It costs $5 per number, one time, and is refunded if the number does not arrive.
- 4
Set up menus and hours
Recreate your phone menu, business hours and voicemail greetings. Most teams finish this in under an hour.
- 5
Cancel the old account last
Keep your old account open until CallRoute shows the number as active. Cancelling first can release the number and lose it for good.
Where everything lives in CallRoute
| On RingCentral | In CallRoute |
|---|---|
| Extensions | Extensions for every teammate, on every plan |
| Auto receptionist | Phone menu, plus an AI receptionist on Scale |
| Voicemail | Visual voicemail with transcripts in the inbox |
| Business SMS | Business texting with guided carrier registration |
| Call recording | Call recording and transcripts, on Pro and Scale |
RingCentral is a trademark of its owner and is used here only to describe the move. See the full CallRoute vs RingCentral comparison.
Switching from RingCentral
Can I keep my RingCentral number?
Yes. US and Canadian local numbers can be moved to CallRoute today, and toll-free numbers are coming soon. Your number keeps working on RingCentral until the move completes, so calls are not dropped.
How long does a number port take?
Most ports finish in one to two weeks. Carriers accept a date at least 7 days out, and you can see the status of every number in CallRoute while you wait.
What does it cost to switch?
Moving a number in costs $5 per number, one time, paid from your CallRoute wallet. If the number does not arrive, the $5 is refunded.
Be one of the first teams on CallRoute
We are inviting teams in batches. Join the waitlist and lock in your launch price.