WhatsApp in the same inbox as your calls and texts
Many customers would rather message you on WhatsApp. Connect WhatsApp to your CallRoute number and every WhatsApp chat and call sits in the same thread as that customer's calls, texts and voicemails. Included on Business Plus.
One thread per customer
WhatsApp messages show in the conversation next to calls, texts and voicemail, tagged WhatsApp. Filter the inbox by All, Texts or WhatsApp when you want only one.
Pick the channel when you reply
The reply box offers Auto, Text, WhatsApp and Both. Auto sends on WhatsApp while the customer's chat is open and as a text when it is not, and the line under the box tells you which it will be.
The 24 hour window, handled
WhatsApp lets a business reply for 24 hours after the customer last wrote. CallRoute shows when the window closes and lets you carry on by text in the same thread after that.
WhatsApp calls ring in CallRoute
Turn on WhatsApp calls for a number and customers see a call button on your business in WhatsApp. Calls ring in the CallRoute web app and do not use your plan minutes.
Keep the WhatsApp Business app
Already use the WhatsApp Business app on that number? Tick the box when you connect and keep using the app on your phone. Recent chats and contacts come over, and new messages show in both places.
Bring a number you already have
Your WhatsApp number is with another provider? Connect it for WhatsApp chats and WhatsApp calls only, for $9 a month from your wallet. Phone calls and texts to it stay with your current provider.
No per message charge
WhatsApp messages and WhatsApp calls on your CallRoute numbers are part of Business Plus. They do not count toward your texts or minutes.
Sensitive details masked
Card numbers and similar details in incoming WhatsApp messages are masked before they are stored, the same as texts.
Step by step guides
WhatsApp: common questions
Which plan includes WhatsApp?
Business Plus. WhatsApp chats and calls on your CallRoute numbers are included at no extra charge per message. A number you keep with another provider and connect for WhatsApp only is $9 a month from your wallet.
Can I message a customer who has not written to me on WhatsApp?
Not on WhatsApp yet. New WhatsApp chats start when the customer writes to you, and you can reply on WhatsApp for 24 hours after their last message. Outside that window, reply by text in the same thread.
Can I call customers on WhatsApp?
WhatsApp calls are inbound. Customers call you from WhatsApp and the call rings in CallRoute. Meta does not allow business initiated WhatsApp calls from US and Canadian numbers.
How many numbers can I connect?
Meta allows 2 WhatsApp numbers on a business account until the business is verified with Meta, and 20 after that. This is Meta's rule, not a CallRoute limit.
Get your business number today
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