Switch from Quo (formerly OpenPhone)
Switch from Quo (formerly OpenPhone) to CallRoute
OpenPhone is now Quo, and your numbers can come with you. Here is how teams move from Quo to CallRoute without missing a call.
How the move works
- 1
Create your workspace
Sign up, start your plan and take a new number for each teammate. You can call and text from it right away while your old numbers move over.
- 2
Get your port details
Ask your current provider for the account number and transfer PIN on the account, and download a recent bill. Carriers check these to approve the move.
Quo can share the account number and transfer PIN for your numbers. Check your workspace billing settings or ask their support team, and download a recent invoice while you are there.
- 3
Start the port in CallRoute
Open Numbers, choose Bring a number, enter the details and attach the bill. It costs $5 per number, one time, and is refunded if the number does not arrive.
- 4
Set up menus and hours
Recreate your phone menu, business hours and voicemail greetings. Most teams finish this in under an hour.
- 5
Cancel the old account last
Keep your old account open until CallRoute shows the number as active. Cancelling first can release the number and lose it for good.
Where everything lives in CallRoute
| On Quo (formerly OpenPhone) | In CallRoute |
|---|---|
| Shared numbers | A number for every teammate, plus a department main line that rings up to 10 people at once or in order |
| Sona AI agent | AI receptionist, 30 minutes per user on Business Plus, then $0.25 per minute from your wallet |
| Snippets | Templates, with merge fields that fill in names |
| Call flows, phone menus and business hours | Numbers, then Routing, with menus inside menus and closed days on Business Plus |
| Scheduled messages | Scheduled texts, on Business Plus |
| Call summaries and Quo Agent | AI summaries with action items after every recorded call, on both plans |
Quo (formerly OpenPhone) is a trademark of its owner and is used here only to describe the move. See the full CallRoute vs Quo (formerly OpenPhone) comparison.
Set up the pieces after the move
- Move your number to CallRouteThe port form, the bill and what to expect.
- Invite teammatesBring your team in, straight into a department if you use them.
- Set up a phone menuGreetings, keys and extensions.
- Set up departmentsMain lines that ring a team, with their own admin and wallet.
- Register for business textingGet texts from US numbers delivered.
- Connect WhatsApp to a numberWhatsApp chats and calls in the same inbox, on Business Plus.
Switching from Quo (formerly OpenPhone)
Can I keep my Quo number?
Yes. US and Canadian local numbers can be moved to CallRoute today, and toll-free numbers are coming soon. Your number keeps working on Quo until the move completes, so calls are not dropped.
How long does a number port take?
Most ports finish in one to two weeks. Carriers accept a date at least 7 days out, and you can see the status of every number in CallRoute while you wait.
What does it cost to switch?
Moving a number in costs $5 per number, one time, paid from your CallRoute wallet. If the number does not arrive, the $5 is refunded.
Get your business number today
Sign up, pick a number and make your first call in minutes. Every plan starts with a 7 day free trial.