Call and text analytics
See how calls and texts are going
Know how many calls you take and miss, how fast your team replies, and what customers call about. The basics are on both plans, and Business Plus adds the deeper sections and export. Owners and admins see the whole team, and members see their own numbers.
The basics on both plans
Calls, missed calls, talk time and texts for the last 7, 30 or 90 days, with calls per day and texts per day charts.
Reply time
The median time to answer after a text or missed call, the share answered within an hour, and how many people got a reply within 7 days.
Busiest hours
See when calls and texts arrive, by day and hour, so you can plan who is free to answer.
What callers asked about
Topics AI pulls from recorded calls, voicemails and AI receptionist calls, so you can see what customers need without listening to every call.
How callers felt
Happy, neutral or unhappy, read by AI from how each call ended, so you can spot calls worth a follow up.
Teammates and numbers
Tables per teammate and per number show who is busiest and which lines get the most calls.
Answered by AI and voicemails
Calls the AI receptionist took, the time and cost, how many it marked urgent, and voicemails next to all missed calls.
Export
Download every call as a CSV with the date, direction, result, teammate, length, topic and mood.
Step by step guides
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