Switch from Dialpad
Switch from Dialpad to CallRoute
Bring your Dialpad numbers and your team. Here is the full move, step by step.
How the move works
- 1
Create your workspace
Sign up, pick a plan and take a new number for each teammate. You can call and text from it right away while your old numbers move over.
- 2
Get your port details
Ask your current provider for the account number and transfer PIN on the account, and download a recent bill. Carriers check these to approve the move.
Dialpad admins can request port out details from the company settings or from Dialpad support. Ask for the account number and transfer PIN.
- 3
Start the port in CallRoute
Open Numbers, choose Bring a number, enter the details and attach the bill. It costs $5 per number, one time, and is refunded if the number does not arrive.
- 4
Set up menus and hours
Recreate your phone menu, business hours and voicemail greetings. Most teams finish this in under an hour.
- 5
Cancel the old account last
Keep your old account open until CallRoute shows the number as active. Cancelling first can release the number and lose it for good.
Where everything lives in CallRoute
| On Dialpad | In CallRoute |
|---|---|
| Calls and messages | One inbox for every call, text and voicemail |
| AI recaps | AI summaries with action items, on Pro and Scale |
| Main line menu | Phone menu with multiple levels, on Pro and Scale |
| Office hours | Business hours and closed days |
| Analytics | Team analytics with AI topics and mood, on Pro and Scale |
Dialpad is a trademark of its owner and is used here only to describe the move. See the full CallRoute vs Dialpad comparison.
Switching from Dialpad
Can I keep my Dialpad number?
Yes. US and Canadian local numbers can be moved to CallRoute today, and toll-free numbers are coming soon. Your number keeps working on Dialpad until the move completes, so calls are not dropped.
How long does a number port take?
Most ports finish in one to two weeks. Carriers accept a date at least 7 days out, and you can see the status of every number in CallRoute while you wait.
What does it cost to switch?
Moving a number in costs $5 per number, one time, paid from your CallRoute wallet. If the number does not arrive, the $5 is refunded.
Be one of the first teams on CallRoute
We are inviting teams in batches. Join the waitlist and lock in your launch price.