Switch from 8x8
Switch from 8x8 to CallRoute
Keep your numbers and swap a long sales cycle for a phone you can set up today. Here is how the move works.
How the move works
- 1
Create your workspace
Sign up, pick a plan and take a new number for each teammate. You can call and text from it right away while your old numbers move over.
- 2
Get your port details
Ask your current provider for the account number and transfer PIN on the account, and download a recent bill. Carriers check these to approve the move.
8x8 account admins can request port out details from 8x8 support or their account manager. Check your contract end date before you start.
- 3
Start the port in CallRoute
Open Numbers, choose Bring a number, enter the details and attach the bill. It costs $5 per number, one time, and is refunded if the number does not arrive.
- 4
Set up menus and hours
Recreate your phone menu, business hours and voicemail greetings. Most teams finish this in under an hour.
- 5
Cancel the old account last
Keep your old account open until CallRoute shows the number as active. Cancelling first can release the number and lose it for good.
Where everything lives in CallRoute
| On 8x8 | In CallRoute |
|---|---|
| Auto attendant | Phone menu with multiple levels, on Pro and Scale |
| Extensions | Extensions for every teammate, on every plan |
| Voicemail | Visual voicemail with transcripts in the inbox |
| Call recording | Call recording and transcripts, on Pro and Scale |
| Analytics | Team analytics with AI topics and mood, on Pro and Scale |
8x8 is a trademark of its owner and is used here only to describe the move. See the full CallRoute vs 8x8 comparison.
Switching from 8x8
Can I keep my 8x8 number?
Yes. US and Canadian local numbers can be moved to CallRoute today, and toll-free numbers are coming soon. Your number keeps working on 8x8 until the move completes, so calls are not dropped.
How long does a number port take?
Most ports finish in one to two weeks. Carriers accept a date at least 7 days out, and you can see the status of every number in CallRoute while you wait.
What does it cost to switch?
Moving a number in costs $5 per number, one time, paid from your CallRoute wallet. If the number does not arrive, the $5 is refunded.
Be one of the first teams on CallRoute
We are inviting teams in batches. Join the waitlist and lock in your launch price.