Switch from Grasshopper
Switch from Grasshopper to CallRoute
Turn a forwarding number into a full business phone, and keep the number. Here is how the move works.
How the move works
- 1
Create your workspace
Sign up, pick a plan and take a new number for each teammate. You can call and text from it right away while your old numbers move over.
- 2
Get your port details
Ask your current provider for the account number and transfer PIN on the account, and download a recent bill. Carriers check these to approve the move.
Grasshopper support can share the account number and PIN needed to move your number. Download a recent invoice from your account while you are there.
- 3
Start the port in CallRoute
Open Numbers, choose Bring a number, enter the details and attach the bill. It costs $5 per number, one time, and is refunded if the number does not arrive.
- 4
Set up menus and hours
Recreate your phone menu, business hours and voicemail greetings. Most teams finish this in under an hour.
- 5
Cancel the old account last
Keep your old account open until CallRoute shows the number as active. Cancelling first can release the number and lose it for good.
Where everything lives in CallRoute
| On Grasshopper | In CallRoute |
|---|---|
| Extensions | Extensions for every teammate, each with their own number |
| Call forwarding | Calls ring every teammate in the browser, with voicemail or the AI receptionist when nobody answers |
| Voicemail transcription | Visual voicemail in the inbox, next to the caller's texts and calls |
| Business texting | Texting with templates, scheduled texts and guided carrier registration |
| Greetings | Recorded or typed greetings for menus, hours and voicemail |
Grasshopper is a trademark of its owner and is used here only to describe the move. See the full CallRoute vs Grasshopper comparison.
Switching from Grasshopper
Can I keep my Grasshopper number?
Yes. US and Canadian local numbers can be moved to CallRoute today, and toll-free numbers are coming soon. Your number keeps working on Grasshopper until the move completes, so calls are not dropped.
How long does a number port take?
Most ports finish in one to two weeks. Carriers accept a date at least 7 days out, and you can see the status of every number in CallRoute while you wait.
What does it cost to switch?
Moving a number in costs $5 per number, one time, paid from your CallRoute wallet. If the number does not arrive, the $5 is refunded.
Be one of the first teams on CallRoute
We are inviting teams in batches. Join the waitlist and lock in your launch price.