Switch from Ooma
Switch from Ooma to CallRoute
Trade the desk phone for the browser and keep your numbers. Here is how the move works.
How the move works
- 1
Create your workspace
Sign up, pick a plan and take a new number for each teammate. You can call and text from it right away while your old numbers move over.
- 2
Get your port details
Ask your current provider for the account number and transfer PIN on the account, and download a recent bill. Carriers check these to approve the move.
Ooma support can share the account number and PIN needed to move your numbers. Download a recent bill from your account while you are there.
- 3
Start the port in CallRoute
Open Numbers, choose Bring a number, enter the details and attach the bill. It costs $5 per number, one time, and is refunded if the number does not arrive.
- 4
Set up menus and hours
Recreate your phone menu, business hours and voicemail greetings. Most teams finish this in under an hour.
- 5
Cancel the old account last
Keep your old account open until CallRoute shows the number as active. Cancelling first can release the number and lose it for good.
Where everything lives in CallRoute
| On Ooma | In CallRoute |
|---|---|
| Virtual receptionist | Phone menu, plus an AI receptionist on Scale |
| Extensions | Extensions for every teammate, each with their own number |
| Voicemail | Visual voicemail with transcripts in the inbox |
| Text messaging | Business texting on every plan, with templates |
| Call recording | Call recording, transcripts and AI summaries, on Pro and Scale |
Ooma is a trademark of its owner and is used here only to describe the move. See the full CallRoute vs Ooma comparison.
Switching from Ooma
Can I keep my Ooma number?
Yes. US and Canadian local numbers can be moved to CallRoute today, and toll-free numbers are coming soon. Your number keeps working on Ooma until the move completes, so calls are not dropped.
How long does a number port take?
Most ports finish in one to two weeks. Carriers accept a date at least 7 days out, and you can see the status of every number in CallRoute while you wait.
What does it cost to switch?
Moving a number in costs $5 per number, one time, paid from your CallRoute wallet. If the number does not arrive, the $5 is refunded.
Be one of the first teams on CallRoute
We are inviting teams in batches. Join the waitlist and lock in your launch price.