Switch from Zoom Phone
Switch from Zoom Phone to CallRoute
Keep your numbers and give customer calls a home of their own. Here is how teams move from Zoom Phone to CallRoute.
How the move works
- 1
Create your workspace
Sign up, pick a plan and take a new number for each teammate. You can call and text from it right away while your old numbers move over.
- 2
Get your port details
Ask your current provider for the account number and transfer PIN on the account, and download a recent bill. Carriers check these to approve the move.
Zoom Phone account owners and admins can request port out details from Zoom support. Ask for the account number and transfer PIN, and download a recent invoice.
- 3
Start the port in CallRoute
Open Numbers, choose Bring a number, enter the details and attach the bill. It costs $5 per number, one time, and is refunded if the number does not arrive.
- 4
Set up menus and hours
Recreate your phone menu, business hours and voicemail greetings. Most teams finish this in under an hour.
- 5
Cancel the old account last
Keep your old account open until CallRoute shows the number as active. Cancelling first can release the number and lose it for good.
Where everything lives in CallRoute
| On Zoom Phone | In CallRoute |
|---|---|
| Auto receptionist | Phone menu, plus an AI receptionist on Scale |
| Extensions | Extensions for every teammate, on every plan |
| SMS | Texts in the same thread as calls and voicemail |
| Call recordings | Call recording and transcripts, on Pro and Scale |
| AI call summaries | AI summaries with action items, on Pro and Scale |
Zoom Phone is a trademark of its owner and is used here only to describe the move. See the full CallRoute vs Zoom Phone comparison.
Switching from Zoom Phone
Can I keep my Zoom Phone number?
Yes. US and Canadian local numbers can be moved to CallRoute today, and toll-free numbers are coming soon. Your number keeps working on Zoom Phone until the move completes, so calls are not dropped.
How long does a number port take?
Most ports finish in one to two weeks. Carriers accept a date at least 7 days out, and you can see the status of every number in CallRoute while you wait.
What does it cost to switch?
Moving a number in costs $5 per number, one time, paid from your CallRoute wallet. If the number does not arrive, the $5 is refunded.
Be one of the first teams on CallRoute
We are inviting teams in batches. Join the waitlist and lock in your launch price.