Zoom Phone alternative
CallRoute vs Zoom Phone
Zoom Phone adds calling to the Zoom meetings and collaboration suite. CallRoute is built only for business calls and texts, with the customer conversation at the center.
| CallRoute | Zoom Phone | |
|---|---|---|
| Built around | Customer calls, texts and voicemail | Meetings, chat and phone in one suite |
| One inbox for calls and texts | Yes | Calls, texts and chat in separate tabs |
| AI call summaries | Yes, from the Pro plan | Yes |
| AI receptionist | Yes, with included minutes on Scale | Sold separately as a virtual agent product |
| Entry price, billed annually | $16 per user per month | $16 per user per month |
Based on publicly available information as of October 2026. Zoom Phone is a trademark of its owner and is used here only for comparison. How to switch from Zoom Phone.
Why teams choose CallRoute
Conversations, not tabs
Every call, text and voicemail with a customer sits in one thread, with notes and assignments next to it.
An AI that answers
After hours and when everyone is busy, the AI receptionist picks up and leaves a clear message in your inbox.
Texting tools built in
Templates that fill in names and scheduled texts keep customer threads moving without extra apps.
Be one of the first teams on CallRoute
We are inviting teams in batches. Join the waitlist and lock in your launch price.