Refund Policy

We want you to be confident trying CallRoute. This policy explains when we issue refunds.

Plan payments

• First 14 days: if you are not happy with your first paid plan, ask within 14 days of the purchase and we will refund the plan payment in full.
• After 14 days: plan payments are not refundable. You can cancel any time and keep access until the end of the period you paid for.
• Added users: users added during a billing period are charged a prorated amount and follow the same 14 day rule from the date they were added.

Wallet top ups

• Unused wallet balance can be refunded within 30 days of the top up.
• Balance already spent on calls, messages, numbers or AI minutes cannot be refunded.
• Carrier and registration fees, such as business texting registration, are not refundable once submitted.

Service problems

If an outage or a problem on our side stopped you from using CallRoute, contact us and we will make it right with a credit or refund.

How to request a refund

Email support@usecallroute.com from the email on your account with your workspace name. Approved refunds go back to the original payment method, usually within 5 to 10 business days.

Contact

ZenTalk LLC
7211 Regency Square Blvd, Ste 221
Houston, TX 77036
support@usecallroute.com