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Privacy Policy

Last updated October 3, 2026

This Privacy Policy explains how ZenTalk LLC ("CallRoute", "we", "us") collects, uses and shares information when you visit usecallroute.com or use the CallRoute apps and services (the "Service").

Information we collect

  • Account information: your name, email, company name, password (stored as a secure hash) and the users you invite.
  • Billing information: plan, invoices and wallet activity. Card details are collected and stored by Stripe, not by us.
  • Communications content: call metadata (numbers, times, duration), text messages, voicemails, and, if you turn them on, call recordings, transcripts and AI summaries.
  • Contacts: contact details you add or import into your workspace.
  • Business registration information: details you provide to register for business texting, such as legal business name, tax ID and contact person.
  • Usage and device information: IP address, browser type, pages visited and actions in the app, used to run, secure and improve the Service.
  • Waitlist information: the email, company, team size and current provider you share when joining the waitlist.

How we use information

  • to provide the Service, connect calls and deliver messages;
  • to process payments and manage your wallet;
  • to register your business with carriers for texting, at your request;
  • to provide support and send service and account notices;
  • to keep the Service secure, prevent fraud and abuse, and meet legal obligations;
  • to improve the Service. We do not use your communications content to train AI models for other customers.

We do not sell your personal information and we do not share it for cross-context behavioral advertising.

Text messaging

Mobile phone numbers and text messaging opt-in data and consent are not shared with any third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors that help us deliver messages, such as our messaging carriers, only to provide the Service. Message and data rates may apply. Recipients can reply STOP to opt out and HELP for help at any time.

Who we share information with

  • Service providers that run parts of the Service for us, including Twilio (voice and messaging), Stripe (payments), Google Cloud (hosting) and AI providers that power transcription, summaries and the AI receptionist. They may only use the information to provide services to us.
  • Carriers and registries such as The Campaign Registry, when you ask us to register your business for texting.
  • Legal and safety reasons, when required by law or to protect the rights and safety of our users and the public.
  • Business transfers, if we are involved in a merger, acquisition or sale of assets, subject to this policy.

Your workspace data

For communications content and contacts inside a workspace, the business that owns the workspace decides how that data is used and we process it on their behalf. If you contacted a business that uses CallRoute and want to access or delete your data, please contact that business directly. We will help them respond.

Retention

We keep information for as long as your account is active and as needed to provide the Service. When you close your account, we delete or anonymize workspace data within 90 days, except where we must keep it for legal, tax or security reasons.

Security

We protect information with encryption in transit, access controls and monitoring. No system is perfectly secure, so please use a strong password and keep it private.

Your rights

Depending on where you live, you may have the right to access, correct, delete or export your personal information, and to object to certain uses. California residents have these rights under the CCPA. To make a request, email us at the address below. We will not discriminate against you for exercising your rights.

Cookies

We use essential cookies to keep you signed in and remember preferences such as your theme. We do not use advertising cookies.

Children

The Service is for businesses and is not directed to children under 16.

Changes

We may update this policy. If we make a material change we will notify you by email or in the app before it takes effect.

Contact

ZenTalk LLC
7211 Regency Square Blvd, Ste 221
Houston, TX 77036
support@usecallroute.com