Do I need Google Workspace to use Google Voice for business?

For a team, yes. As of November 2026, the Google Voice Starter, Standard and Premier team plans are add-ons to a Google Workspace subscription. Google also sells individual plans for one person that do not need Workspace.

How much does Google Voice cost for a business?

The team plans are $10 per user per month on Starter, capped at 10 users, $20 on Standard and $30 on Premier, on top of your Workspace subscription. Auto attendants, ring groups and Gemini call notes start on Standard.

Can I move my Google Voice number to another provider?

Yes. On a Workspace plan, a Voice admin finds the port out code in the Google Admin console under Google Voice, Number porting, and gives it to the new provider. A personal Google Voice number has to be unlocked first, which costs $3 unless the number was ported in from another carrier.

Which Google Voice alternative has an AI receptionist?

Quo includes its Sona agent with free calls and then credit packs, Dialpad sells Resolve per conversation, RingCentral sells AI Receptionist as an add-on from $39 a month with 100 minutes, and CallRoute includes an AI receptionist at $0.25 per minute with 30 minutes per user on Business Plus. Google Voice has no AI receptionist.

Buyer guide, Alternatives · 11 min read

Best Google Voice alternatives for business, compared

By the CallRoute team · November 3, 2026 · Updated November 4, 2026

Google Voice is often the first business line a company gets: it is cheap, it lives inside Google Workspace and it rings on every device. It starts to pinch once callers need a phone menu, the team needs to share conversations, or you want AI to take notes and answer the calls nobody can pick up. This guide covers what Google Voice includes today and every big alternative, with prices we checked in November 2026.

Google Voice for business in 2026

The team plans are priced per user per month and are add-ons to a Google Workspace subscription:

Starter, $10, for up to 10 users, with call forwarding across devices, US calling and texting, call recording, transfers and three way calling.
Standard, $20, with no user cap, adding auto attendants, ring groups with call queuing, Gemini call notes and eDiscovery for calls, voicemail and texts.
Premier, $30, adding automatic call recording with transcripts and AI notes, international locations and advanced reporting through BigQuery.

Google also sells individual plans for one person that do not need Workspace, from a free personal number to Starter and Standard plans for a single user.

Where Google Voice stops working for a business

Workspace first. Team plans need a Workspace subscription, so a business on another email provider pays for two products.
Menus and AI on higher plans. Auto attendants, ring groups and Gemini call notes start at Standard, and automatic recording with transcripts at Premier.
No AI answering. There is no AI receptionist to take a message when nobody picks up.
Built for calls, light on customer threads. There are no text templates, scheduled texts or notes and assignments on a customer conversation.
Starter caps you at 10 users, so a growing team moves up to Standard.

How we compared them

We looked at the price per user, monthly and yearly where published, seat minimums and user caps, whether you need another subscription first, which plan includes a phone menu, recording and AI summaries, how AI answering is priced, and whether you can try it first. Prices are what each provider published when we checked on November 3, 2026. Plans change, so confirm on each provider's pricing page before you decide.

The alternatives, one by one

Quo (formerly OpenPhone)

The closest match to the Google Voice feel: a clean app for calling and texting with shared numbers and a team inbox. Starter is $19, Business $33 and Scale $47 per user per month, or $15, $23 and $35 billed yearly, with a 7 day trial. Its Sona AI agent comes with about 10 free calls, then credit packs from $25. Best for teams that want a simple shared inbox and good apps. See CallRoute vs Quo.

Dialpad

An AI phone platform with recording, live transcripts and AI Recaps on every Connect plan. Standard is $27 and Pro $35 per user per month billed monthly, or $15 and $25 billed yearly, with a three seat minimum on Pro. Its Resolve AI agents cost $1.99 per voice conversation. Best for teams that want AI notes on every call and a big integration list. See CallRoute vs Dialpad.

RingCentral

The category incumbent, with phone, video, messaging and desk phones from one vendor. RingEX Core, Advanced and Ultra are $30, $35 and $45 per user per month billed monthly, or $20, $25 and $35 billed yearly, with 25 texts per user on Core. Its AI Receptionist is an add-on from $39 a month with 100 minutes, then $0.50 a minute. Best for companies that want one vendor for everything. See CallRoute vs RingCentral.

Grasshopper

A virtual phone number that forwards calls to the phones you already have, priced per account and advertised from $14 a month, with extensions and a phone menu. Best for a solo owner or a very small office that mainly needs a second number. See CallRoute vs Grasshopper.

KrispCall

A cloud phone and texting app with numbers in more than 100 countries. Starter is $15, Advance $40 and Max $60 per user per month billed monthly, or $12, $32 and $48 billed yearly, with minutes bundled into each plan. Starter caps you at 5 users and has no recording, AI summaries are an add-on, its AI Voice Agent is listed as coming soon, and there is no free trial. Best for teams that need numbers in many countries. See CallRoute vs KrispCall.

MightyCall

A virtual phone system with call center features. Core, Pro, Power and Enterprise are listed at $20, $38, $54 and $65 per user per month billed yearly, with a three user minimum, five on Enterprise. AI summaries start on Pro. Best for teams that want queue style features at a mid range price.

Zoom Phone

Calling inside the Zoom platform, with its US and Canada calling plan at $18 per user per month billed monthly or $16 billed yearly. Best for teams that already run their meetings on Zoom, the same way Google Voice suits teams on Workspace. See CallRoute vs Zoom Phone.

Ooma Office

Known for desk phones that plug in and work, from $19.95 per user per month. Best for offices that still want a phone on every desk. See CallRoute vs Ooma.

CallRoute

A business phone that works on its own, with any email provider. Every teammate gets a number and an extension, and calls, texts and voicemail land in one inbox. Business is $32 and Business Plus $49 per user per month, billed monthly, with no seat minimum and no user cap. Both plans include call recording with AI transcripts, summaries and action items, a phone menu with business hours, and departments with their own admin, main line and wallet. The AI receptionist answers when you are closed or nobody picks up, at $0.25 per minute, with 30 minutes per user included on Business Plus. Business Plus adds the team inbox with notes and assigning, scheduled texts, WhatsApp, Slack, HubSpot, the API and webhooks. You can add UK and Australian numbers and start with a 7 day free trial.

Where Google Voice is ahead: it is cheaper at $10 per user, it sits inside the Workspace admin console you may already use, and Standard and Premier have ring groups with call queuing, which CallRoute does not have yet. See CallRoute vs Google Voice.

Also worth a look

Aircall, cloud phone software for sales and support desks, from $38 per user per month billed monthly with a three license minimum. See vs Aircall.
JustCall, calling and texting for sales and support, from $29 per user per month billed yearly. See vs JustCall.
Nextiva, phone, video and messaging from one vendor, listed from $15 per user per month. See vs Nextiva.
Vonage Business, a long running service from $19.99 per line per month. See vs Vonage.

Side by side

Provider	Entry price per user, monthly / yearly	Needs another subscription	AI answering
Google Voice	$10, Starter capped at 10 users	Workspace, for team plans	No
Quo (formerly OpenPhone)	$19 / $15	No	Sona, about 10 free calls, then packs from $25
Dialpad Connect	$27 / $15	No	Resolve, $1.99 per voice conversation
RingCentral	$30 / $20	No	AI Receptionist add-on from $39 a month with 100 minutes, then $0.50 a minute
Grasshopper	From $14 per account	No	Not a core feature
KrispCall	$15 / $12	No	AI Voice Agent coming soon, custom pricing
MightyCall	Yearly from $20, 3 user minimum	No	Check the plan
Zoom Phone	$18 / $16	No	Check the plan
Ooma Office	From $19.95	No	Check the plan
CallRoute	$32, monthly only	No	$0.25 a minute, 30 minutes per user on Business Plus

Prices as published on November 3, 2026. Product names are trademarks of their owners.

How to move your Google Voice number

Sign up with the new provider and take a temporary number so your team can start right away.
On a Workspace plan, a Voice admin opens the Google Admin console, goes to Apps, Google Workspace, Google Voice, Number porting, and copies the port out code.
On a personal Google Voice number, unlock it first under Settings, Account. Google charges $3 for this, unless the number was ported in from another carrier.
Start the port with the new provider, using the address set as the primary location in Voice. Carriers usually accept a date at least 7 days out.
Recreate your menus, hours, greetings and contacts while you wait.
Cancel the Voice subscription only after each number shows as active with the new provider.

US and Canadian local numbers move to CallRoute for $5 per number, one time, refunded if the number does not arrive. Our step by step guide is at switch from Google Voice, and you can read more on porting a business number and what a virtual phone number is. Weighing other providers too? Read the best KrispCall alternatives and the best OpenPhone (Quo) alternatives. Then check pricing or start a free trial.