Plans, seats and your subscription
You pay per seat. Each seat is one teammate and includes one number. The owner picks the plan and changes seats on the Billing page.
Everything about your subscription lives on the Billing page. Only the owner can choose or change the plan and seats. Admins can see the page, add funds to the wallet and see billing history.
The plans
| Starter | Pro | Scale | |
|---|---|---|---|
| Per user per month, billed monthly | $18 | $35 | $59 |
| Per user per year, billed yearly | $180 | $348 | $588 |
| Minutes per user each month | 500 | 1,000 | 1,500 |
| Texts per user each month | 300 | 500 | 1,000 |
| Call recording, transcripts and summaries | No | Yes | Yes |
| Scheduled texts | No | Yes | Yes |
| Analytics | Totals and daily charts | Full, with export | Full, with export |
| AI receptionist minutes included per user | None | None | 100 |
Minutes and texts are pooled across your team each month: five seats on Starter share 2,500 minutes and 1,500 texts. Calls within the US and Canada, and your texts, use the pool. Beyond it, usage is paid from your wallet.
Start a plan
- Select Billing in the sidebar.
- Pick Monthly or Yearly, 2 months free.
- Set Seats to the number of people on your team.
- Select Choose Starter, Choose Pro or Choose Scale and pay in the checkout that opens on the page. You see Thanks. Your plan is now active.
Change plan or billing period
On a running plan, each other plan shows Upgrade to or Switch to with its name. To move between monthly and yearly on the same plan, pick the period at the top and select Switch to monthly or Switch to yearly. You confirm the change on a secure payment page, then come back to Your plan has been updated.
Select Manage billing to update your card and payment details.
Add or remove seats
The Seats card shows Seats used, Free seats and how many numbers are included. Each teammate uses a seat, and an open invite holds one until it is accepted or expires.
- Select Change seats.
- Use the minus and plus buttons, or type the number of seats.
- Select Add or Move to with the new count to confirm.
- Adding seats takes effect right away. Your card is charged a prorated amount for the rest of the current period, so your next invoice stays at the regular price.
- Removing seats does not give a refund. Your team keeps every seat until the end of the billing period, then you pay for the new count.
- You cannot go below the seats your team uses today. Remove a teammate or cancel an invite on the Team page first.
Billing history
Billing history on the Billing page lists every invoice and wallet top up. Select View or Receipt to open one, or Download for a PDF. An unpaid invoice shows Pay.
If a payment fails
The plan shows Payment needed. Select Manage billing to update your card. Your plan status can also read Active, Canceled or No active plan.